PROCESSING TIME

Orders will be processed 24 hours after they are placed. If you need to cancel your order, please contact support via email within 24 hours. Delivery times may vary depending on the city and country. In general, orders are delivered within  10-20 days.

DELIVERY

All orders are delivered within a 3 weeks period. 

An order may be marked undelivered on the website but hold a “Delivered” status on the tracking portal. In such a case, you should check your nearest post office as the product may be delivered. 

Different countries and states may have different restrictions due to Covid-19 which may disrupt the delivery times. These restrictions can cause your order to be delivered late by one or two weeks. However, we ensure the quickest dispatch from our side and deliver orders through the most efficient shipping methods. 

SHIPPING COST 

All orders over $500 are entitled to free shipping. Under $500, a flat rate of $19 is charged.

RETURNS AND REFUNDS

We offer returns and refunds for following categories:

BROKEN OR DEFECTIVE PRODUCT

If you receive a faulty or broken product, you can request a refund or exchange by emailing us with a video or photo attachment that highlights the defect. Please note that refund or exchange requests are only accepted within the first 15 days after the product is delivered. Once the reviewing process is complete, we will send you a new product or refund the full payment.

INCORRECT PRODUCT

If you receive a different article than what you ordered, you can request a full refund or exchange for the correct product. As this mistake was caused by our company, we will cover all financial costs for the amendment. You will be refunded for any charges incurred during the return shipping process as well.

Please note that the product must be returned within 15 days of delivery in the same condition as it was received. If the product is used or damaged by the customer, a full refund will not be issued. Please keep the product safe and untouched to ensure a hassle-free exchange or complete refund.

Product Never Arrived

In case you did not receive your order after the estimated delivery time has passed, refer to the online portal. If you are unable to track your order through the online portal after ten days have passed, you may contact the company. You can reach our customer support through email at support@samswords.com, and our representatives will update you about the order. We will make sure your order is delivered without any further delay. 

CUSTOMER DISLIKES THE PRODUCT

A customer can also request a refund in case they do not like the product due to different reasons. However, in such a case, the product must be returned within seven days only. Only the product’s price will be refunded, excluding the shipping charges incurred. You must note that all returns must be made in their original condition. In case the returned product is damaged or missing any part, the refund claim will not work. 

THINGS TO REMEMBER

Please note that the refund amount can take anywhere between 5-10 days to reach your bank account. In case the refund amount is not received after the estimated time has passed, reach out through an email. Our company will ensure that all amounts are quickly refunded without any further delay. 

The PayPal fee incurred during your transaction is deducted by that company and is therefore non-refundable from our side. 

When shipping back your returns, make sure you don’t use the label shown on the initial package. Doing this can lead to your product being lost in transit and therefore not being refunded.